Privacy Policy
Last updated: February 23, 2026
OnCall ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at oncallteams.com and related services.
1. Information We Collect
1.1 Information You Provide
- Account Information: Name, email address, password, organization name, and billing details when you create an account.
- Profile Information: Job title, phone number, profile photo, and any other information you choose to provide.
- Content: Messages, files, documents, contacts, deals, invoices, and other data you create or upload to the platform.
- Communications: Information you provide when contacting our support team or participating in surveys.
1.2 Information Collected Automatically
- Usage Data: Pages visited, features used, actions taken, timestamps, and interaction patterns.
- Device Information: Browser type, operating system, device identifiers, and screen resolution.
- Network Information: IP address, approximate location, and internet service provider.
- Cookies: We use essential cookies for authentication and preferences, and optional analytics cookies with your consent.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the OnCall platform and its features.
- Process transactions and send related billing information.
- Send technical notices, security alerts, and support messages.
- Respond to your comments, questions, and customer service requests.
- Monitor and analyze usage trends to improve user experience.
- Detect, prevent, and address fraud, abuse, and technical issues.
- Comply with legal obligations and enforce our terms of service.
3. How We Share Your Information
We do not sell your personal information. We may share information in the following circumstances:
- Within Your Organization: Data you create is accessible to other members of your organization based on role-based access controls configured by your administrator.
- Service Providers: We share data with trusted third-party service providers who help us operate our platform (e.g., Cloudflare for infrastructure, payment processors for billing).
- Legal Compliance: When required by law, regulation, or legal process.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
- With Your Consent: When you explicitly authorize sharing.
4. Data Storage and Security
Your data is stored on Cloudflare's global infrastructure using D1 (SQLite) databases and R2 object storage. We implement industry-standard security measures including:
- Encryption in transit (TLS 1.3) and at rest.
- Role-based access controls and multi-tenant data isolation.
- Comprehensive audit logging of administrative actions.
- Regular security assessments and monitoring.
5. Data Retention
We retain your data for as long as your account is active or as needed to provide services. When you delete your account, we will delete or anonymize your personal data within 30 days, except where retention is required by law or for legitimate business purposes (e.g., fraud prevention, legal compliance).
6. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data.
- Portability: Request a machine-readable export of your data.
- Restriction: Request restriction of processing in certain circumstances.
- Objection: Object to processing based on legitimate interests.
To exercise these rights, contact us at privacy@oncallteams.com.
7. International Data Transfers
OnCall operates on Cloudflare's global edge network. Your data may be processed in locations outside your country of residence. We ensure appropriate safeguards are in place for international transfers in compliance with applicable data protection laws.
8. Children's Privacy
OnCall is not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If we learn that we have collected data from a child, we will promptly delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of OnCall after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us: